At LusterLot, your satisfaction matters. We want you to shop with full confidence.

30-Day Return Policy

  • Eligible items may be returned within 30 days of delivery.
  • Items must be unused, undamaged, and include original packaging, tags, and labels.
  • Custom-made or personalized items are non-returnable unless defective or damaged.

How to Initiate a Return

  • Email support@lusterlot.shop with your order number, reason for return, and photos/video if applicable.
  • We’ll provide return instructions and support throughout the process.

Refunds

  • Refunds are processed to your original payment method (PayPal or Stripe) within 3–10 business days after inspection.
  • Original shipping costs are non-refundable for buyer’s remorse returns.
  • Rejected returns (used items, missing packaging) may be returned without refund.

Exchanges

  • Product-for-product exchanges are not processed.
  • Damaged or defective items will be replaced at no cost.

Return Shipping Costs

  • Customer-initiated returns: you cover shipping.
  • LusterLot error (wrong, damaged, or defective items): we cover all shipping costs.

Order Cancellations

  • Before shipment: cancel within 24 hours for a full refund.
  • After shipment: reject delivery or return the package; refund issued minus original shipping costs.

Warranty & Defective Products

  • Certain products may include a limited manufacturer warranty.
  • Covers defects under normal use during the warranty period.
  • Excludes normal wear and tear, misuse, improper assembly, or non-compliance with instructions.

How to File a Warranty Claim:

  • Email support@lusterlot.shop with your order number, detailed explanation, item code, and photos/videos.
  • We’ll respond promptly with next steps.

Terms & Conditions

General Use

  • Users must be at least 18 years old.
  • Use the site for lawful purposes only.

Products & Pricing

  • Product information is provided accurately but may vary slightly.
  • Prices are in USD and include free shipping unless noted.

Payment

  • Payments are securely processed through PayPal and Stripe.
  • LusterLot does not store full payment information.

Orders

  • Orders are subject to acceptance and availability.
  • LusterLot may cancel orders due to product unavailability, payment issues, or suspected fraud.

Liability

  • LusterLot is not responsible for misuse, improper installation, or failure to follow instructions.
  • We are not liable for indirect, incidental, or consequential damages.

Intellectual Property

  • All site content is property of LusterLot.
  • No reproduction or commercial use without permission.

Governing Law

  • Terms governed by Illinois, United States law.
  • Disputes handled in local courts in Illinois.

🙋 Need Help?
We’re here to help with anything you need regarding returns, refunds, or warranty issues

📧 Email:support@lusterlot.shop
📞 Phone: +1 719-657-7703
🏢 Address: 362 John Calvin Drive, Chicago, Illinois, United States
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM