Welcome to LusterLot! By using our website and services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase or interacting with our site. These terms are designed to protect both you and us, and ensure a smooth experience for all customers.

1. General Use of the Website

  • By accessing or using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
  • You agree to use the website for lawful purposes only and not engage in any fraudulent or harmful activities.

2. Products & Descriptions

  • LusterLot strives to provide accurate product information, including specifications, images, and availability.
  • Slight variations in color, size, or design may occur due to manufacturer updates, display settings, or other factors.

3. Pricing & Payments

  • All prices are listed in U.S. Dollars (USD) and include free standard shipping unless otherwise stated.
  • Payments are securely processed through PayPal or Stripe. LusterLot does not store or have direct access to your full payment information.
  • Prices are subject to change without prior notice.

4. Orders & Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Once an order has shipped, cancellations are subject to our Returns & Refunds Policy.
  • LusterLot reserves the right to cancel any order due to product unavailability, payment issues, or suspected fraudulent activity.

5. Shipping & Delivery

  • We ship exclusively within the United States.
  • Estimated Delivery Time: 5–14 business days.
  • Free standard shipping is provided through trusted carriers.
  • Delivery times are estimates and may vary due to external factors such as weather, carrier delays, or holidays.
  • LusterLot does not deliver to P.O. Boxes, APO, or FPO addresses.

For full details, please refer to our Shipping Policy.

6. Returns & Refunds

  • Eligible items may be returned within 30 days of delivery.
  • Items must be unused, in original condition, and include all packaging and tags.
  • Custom-made or personalized products are not eligible for returns unless defective.
  • Refunds are processed back to your original payment method after inspection.

For more information, see our Returns & Refunds Policy.

7. Warranty

  • Certain products may include a limited manufacturer warranty.
  • Warranty coverage and claims are outlined in the individual product’s warranty information.

8. Limitation of Liability

  • LusterLot is not liable for damages resulting from misuse, improper installation, or failure to follow product instructions.
  • We are not responsible for indirect, incidental, or consequential damages related to the use of our products.

9. Intellectual Property

  • All content on this site—including text, images, logos, product descriptions, and layout—is the property of LusterLot and may not be used without permission.

10. Privacy & Security

  • Your personal information is collected, stored, and used in accordance with our Privacy Policy.
  • LusterLot uses industry-standard security measures to protect your data.

11. Governing Law

  • These Terms & Conditions are governed by the laws of the State of Illinois, United States.
  • Any disputes will be resolved in the local courts within that jurisdiction.

12. Contact Us

If you have questions, concerns, or need support regarding these Terms, feel free to contact us:

📧 Email: support@lusterlot.shop
📞 Phone: +1 719-657-7703
🏢 Address: 362 John Calvin Drive, Chicago, Illinois, United States
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM